When will I receive my order?
It takes us 2-5 business days to process an order, after which we will ship it to you. You will also need to take into account the shipping time, which depends on your
location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days

Where is my order shipped from?
We work with a print-on-demand company with fulfillment centers
around the world!

Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This fee is
not under our control, and is up to your local customs agency. Customs policies vary widely between countries, so we recommend speaking with your local authorities to clarify this point.

My order should have arrived by now, but I haven’t received it yet. What do I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the
shipping address.
● Ask your local post office about your order.
● Ask your neighbors if the carrier left your package with them.
Pro tip: Prevent theft. If you won’t be home on the day of delivery, use your
work address or wherever you’ll be.

If the address is correct and the package isn’t at the post office or with your neighbors,
contact us at customer@tshirtemmaprint.com with your order number.

If there’s a problem with your shipping address, we may be able to resend your product, but you’ll be responsible for the costs.

Pro tip: Your zip code is a crucial part of your address. Make sure you enter it
correctly.

How are products made?
We work with a print-on-demand dropshipper, who has production and fulfillment centers spread across the globe. Your orders are printed and shipped from the center closest to the customers’ final address.

How do I track my order?
If your shipping method includes tracking, you will receive a link via email when your order is shipped. If you have any questions about your shipment, please contact us at customer@tshirtemmaprint.com.

I received the wrong or damaged product. What do I do?
We are sorry if your product arrived damaged. To resolve this as quickly as possible, please email us at
customer@tshirtemmaprint.com within a week of delivery with photos of your damaged product, your order number, and any other details you have about the order. We will get back to you with a solution as soon as possible!

What is your returns policy?
We do not offer returns or exchanges, but if something happens to your order, please contact us at customer@tshirtemmaprint.com.

Do you offer refunds?
We only offer refunds to customers who receive incorrect or
damaged items. If this is the case, please contact us at customer@tshirtemmaprint.com with photos of your item and we will find a solution.

Can I exchange a product for a different size or color?
We do not offer exchanges at this time. If you are unsure which size will fit you best, please check our sizing guides in the product descriptions.
It is not a common occurrence, but it can happen that there is an error in the labeling of a product. If this is the case, please contact us at customer@tshirtemmaprint.com within one week of delivery. Include your order number and photos of the item in question and we will help you as soon as possible.